Bush High Definition Set Top Box
I entered the local Dick Smith outlet armed with $130 cash and a few simple questions. Today was the day. I would get the High Definition set top box and open up a new world of extra golf (EXTRA GOLF!!! Haahahaha! Hee hee!) tournaments and movies on the new TenHD channel. It was all so simple.
Or so I thought. The sales girl walked into view and asked if I was being served.
Me: Hi, I'd like to buy a Bush High Definition set top box.
Sales Girl: Nup. Sold out.
Me: Okay, do you know where I can get one?
Sales Girl: Nup. They're all sold out. You can't get them anywhere.
Sales Girl: (sarcastically) If you want to spend $399 then you might get one.
Me: Hmm. What about the website then? Can you get one there?
Sales Girl: Nup.
(doesn't this girl know any more words?)
Sales Girl: Nup.
Me: (slowly) Could you check it for me?
Sales Girl: (grunts and logs onto the website on the screen in front of her) There. Nup. You can't get it on the website either.
Me: Really? That's weird.
Sales Girl: Yep. It's a web only offer.
Me: Hang on, doesn't that mean I actually can get it from the website?
Sales Girl: (confused) Oh. Yeah.
(snakes alive! She's worked something out!)
Me: (exasperated) Fine. And can you use a High Definition set top box with a normal TV?
Sales Girl: Nup, you need a brand new TV.
Me: That's weird, I've read that you can use it with a normal TV.
Sales Girl: Nup. (Computer says no)
Me: Thanks. (walks out, with sales girl glaring in my direction)
I decided to stop wasting my time at the front desk and called Dick Smith technical support.
Me: Hi, I'm going to buy a Bush HD set top box from the website. Can you please tell me if it can connect to a normal TV?
Tech Support Guy: Yes, no problem.
Me: Do I need a special cable?
Tech Support Guy: The yellow, white and red one will do. You probably already have one.
Me: Yes, I think I do. So that's it? I can get the the HD channels?
Tech Support Guy: Yes, they won't be in full HD because of your TV set but you'll get all the new channels.
Me: (stunned silence - that's it?) Okay thanks.
Why? Why did that girl insist on working in customer service? She could be just as happy as a parking inspector.
"I'm sorry, I was just dropping off some dry cleaning. Can't you give me a break this time?"