This seems to keep happening to me. I ordered some more lip conditioning balm
spf 15 foundation
and lip plumping gloss
from eyeslipsface and when it arrived, the foundation was broken. I sent a simple email to their customer service section saying that the foundation was broken and whoops I also got the wrong colour so could I please have Tone 1 rather than Tone 2? I thought I might have been pushing it with the last request. So I waited, and a few days later I got a surprise. Not one but two Tone 1 foundations arrived, plus a super shimmery "hypershine" lip gloss in "fairy".
I am liking these guys...
E.L.F. More Free Stuff!!