Okay, maybe that's overstating it a bit. I have been waiting over 15 days for my unlock code from Telstra. I paid them up front, as I mentioned in my previous posts on this subject:
Telstra Must Die and Telstra: Overofficious and Not Very Efficient
These posts detail my long waits on hold, the clueless manner in which I was passed around from operator to operator, do not pass go, do not collect two hundred dollars.
Well strike me lucky if I wasn't blown off my feet by this one.
"Hello Telstra, how can I help you?"
"Hi, I'm calling to find out my unlock code. I spoke to (employee number, name) and he hasn't called me back with the code. It was supposed to be 3-4 working days but it has been 15."
(friendly, nice voice)"Okay, I'll just put you on hold."
This was promising. She sounded nice. But I'm on hold again.
"Hi, sorry about the wait. Here's your code, do you have a pen?"
"Ah, yes. Sorry go ahead."
"Okay, your code is *#number number etc"
"I'll just try it now."
(punches in code)
*sproing!* goes the phone. It is unlocked.
"That's amazing! Thanks!"
"No problem, you have a nice day."
I sat and stared at the wall in shock. It was done. That was too easy. Where's the catch? Is it really over? Pinch me!!
Telstra Miracle Redemption