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Wednesday, May 07, 2008

Telstra Miracle Redemption

Okay, maybe that's overstating it a bit. I have been waiting over 15 days for my unlock code from Telstra. I paid them up front, as I mentioned in my previous posts on this subject:

Telstra Must Die and Telstra: Overofficious and Not Very Efficient

These posts detail my long waits on hold, the clueless manner in which I was passed around from operator to operator, do not pass go, do not collect two hundred dollars.

Well strike me lucky if I wasn't blown off my feet by this one.

"Hello Telstra, how can I help you?"

"Hi, I'm calling to find out my unlock code. I spoke to (employee number, name) and he hasn't called me back with the code. It was supposed to be 3-4 working days but it has been 15."

(friendly, nice voice)"Okay, I'll just put you on hold."

This was promising. She sounded nice. But I'm on hold again.

"Hi, sorry about the wait. Here's your code, do you have a pen?"

(stunned silence)


"Ah, yes. Sorry go ahead."

"Okay, your code is *#number number etc"

"I'll just try it now."

(punches in code)

*sproing!* goes the phone. It is unlocked.

"That's amazing! Thanks!"

"No problem, you have a nice day."

I sat and stared at the wall in shock. It was done. That was too easy. Where's the catch? Is it really over? Pinch me!!

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  1. Hi LJP

    Can you tell us what the code is. I would like to unlocl my phone.

  2. Anonymous - I would love to but I don't remember! This was some time ago and the code is different for each phone model. Check out the earlier posts on the fun I had trying to get it unlocked. I think it cost me $30 in the end and I had to go to the Telstra shop.


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