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Thursday, August 17, 2006

Ebay Feedback is Critical!!

Here it is. The dreaded negative feedback. This is what it looks like and I hope you never have to deal with one.

Always check the sellers feedback on ebay. If they have 100%, great! If they have 99.9%, check the one negative feedback comment.

I have encountered two kinds of negative feedback:

1. The buyer makes an outrageous/stupid comment like "THIS IS A FAKE!!! DON'T TRUST THIS EBAYER!!"

...when the item description clearly stated "REPLICA FOR SALE"

It's ridiculous to complain about anything that is listed correctly in the item description. It's not right to give negative feedback when you didn't read the listing carefully enough.

Most likely, the response from the seller will be "CLEARLY STATED IN ITEM DESCRIPTION. LEARN TO READ." or words to that effect.

In this case, I would still consider buying from this seller, as the negative feedback was clearly unfair.


2. If the seller has more than one negative and a number of buyers are saying the same thing - Beware!!

Item never arrived.
Very rude seller.
Item arrived broken. Will not answer emails.

In this case, I would not consider buying from this seller. Why create problems for yourself? Buy from someone with better feedback - you will save yourself time and worry.

Many sellers with feedback such as this will hide behind their sales numbers eg. "OVER 1000 CUSTOMERS SERVED" - this is no defence.

If a lot of these items disappeared, were faulty, sub-standard, or had excessive postage added, then stay away. You could be next!

It's not so much the number of negatives but a matter of detecting a pattern. The way to pick which sellers to buy from comes down to instinct.

Use the force, Luke.


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